Most next-day orders become available in the app between 2pm-4pm. Orders become available to all drivers in the area simultaneously. To claim an order as your own, you must be the first driver to accept the order in the app.
Your driver reliability score is a function of deliveries completed and logged errors on your account. You can maximize your reliability score by:
Occasionally, our dispatchers will provide our most highly reliable drivers with the option to claim an order before that order becomes available to the rest of the drivers in the area. To be eligible for early access orders, you must maintain a reliability score of 96 or higher.
Our helpful dispatch team can answer most questions. In the event they can not answer your question or solve your issue, they can forward the issue to the appropriate team member who can. Dispatch can be reached by texting 512-641-8045.